Dear Kevin, Rick and I want you and the Barron & Jacobs staff to know how happy we are with our second floor master bed and bath suite. Now that the project is complete and we have been able to spend time in our new space it’s clear that we did the right thing. More importantly, choosing Barron & Jacobs to do this project was definitely the best decision we made.
Your creative design expertise gave us the best possible floor plan for the available space. When we were told “not to worry that Barron & Jacobs would take care of everything” including mishaps, and there were a few, we found you true to your word and for that we are grateful. When you offered to accompany us to the tile, bath, cabinet and rug places we accepted and were glad for your designer eye to things. Knowing we had a limited budget and big ideas, you were most helpful in being creative with cost, allowing us to get the most out of this project. We greatly appreciated your patience and willingness to incorporate our changes throughout the project. We found your calm, patient, and reassuring manner made communication easy and provided a comfort level with you and the company that is so important in a business relationship.
Greg, our Project Manager, was a perfectionist and a highly skilled craftsman. He was personable and great to have around everyday and you couldn’t have matched us more perfectly. Greg’s carpentry skills and attention to detail produced high quality results including an awesome job on the master bath floor with its challenging designer tiles and the curved trim work on the triple arch bedroom window. Greg’s expert craftsmanship is displayed throughout the two rooms and is immediately noticed by everyone who visits. There were many situations during this project for which Greg found creative solutions and his patience and responsiveness to cheerfully make changes on the fly was wonderful.
Chris, our Project Coordinator, was tireless and relentless in his quest to coordinate the subcontractors and answer our endless questions. He never once sounded like he was out of patience with us even when we needed to call him late one night. When a heating pipe leaked Chris came to the house immediately, evaluated the situation and assured us that it would be taken care of to our satisfaction. He was true to his word. Even Mr. Jacobs arrived first thing the next morning to look at the problem and assure us that they would make things right. This speaks volumes to the level of commitment of Barron & Jacobs to provide quality work and service to their clients.
Special thanks to Jimmy for his efforts to keep our floors and carpets clean during the project and most of all for doing the initial cleaning of our new windows. We just want him to know he can come back anytime and do the windows again if he needs practice!
In closing we want to say again how much we love our beautiful new space. This was without a doubt the best experience we have ever had with a remodeling project and we are thankful we chose Barron & Jacobs. Your skilled craftsman, team work approach, level of commitment and responsiveness to your clients give you the ability to provide the high quality of service that we received … don’t change a thing.
We won’t hesitate to call you again when we are ready to have additional work done. We have and will continue to recommend Barron & Jacobs to anyone who wants to listen!